Términos de Servicio

1. Aceptación de los Términos

Estos Términos de Servicio ("Términos") constituyen un acuerdo legalmente vinculante entre usted ("Usuario", "usted" o "su") y WorkTime One ("WorkTime One", "nosotros", "nos" o "nuestro") que rige su acceso y uso de la plataforma WorkTime One, incluido nuestro sitio web, aplicaciones móviles y servicios relacionados (colectivamente, el "Servicio").

Al crear una cuenta, acceder o usar nuestro Servicio, usted reconoce que ha leído, entendido y acepta estar sujeto a estos Términos y nuestra Política de Privacidad. Si no está de acuerdo con estos Términos, no debe acceder ni usar el Servicio.

2. Descripción del Servicio

WorkTime One es una plataforma basada en la nube para el seguimiento del tiempo de empleados y gestión de asistencia que se integra con cerraduras inteligentes TTLock para proporcionar:

• Seguimiento automático del tiempo de empleados a través del acceso a cerraduras inteligentes
• Monitoreo y reportes de asistencia
• Cálculo de nómina incluyendo horas extras, penalizaciones y bonificaciones
• Herramientas de gestión de empleados y estructura organizacional
• Integración con tarjetas RFID/NFC, lectores de huellas dactilares y códigos PIN
• Paneles de informes y análisis
• Notificaciones y alertas por correo electrónico
• Soporte para organizaciones multi-inquilino

We reserve the right to modify, suspend, or discontinue any feature or aspect of the Service at any time with or without notice.

3. Elegibilidad

Para usar WorkTime One, usted debe:

• Tener al menos 18 años de edad
• Tener la capacidad legal para celebrar contratos vinculantes
• No estar prohibido de usar el Servicio bajo las leyes aplicables
• Estar autorizado para representar y obligar a la organización en cuyo nombre se registra
• Proporcionar información precisa, actual y completa durante el registro

By using the Service on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms.

4. Registro y Seguridad de la Cuenta

4.1 Creación de Cuenta

To access certain features of the Service, you must create an account. You agree to:

• Provide accurate, complete, and up-to-date registration information
• Maintain and promptly update your account information
• Keep your password confidential and secure
• Notify us immediately of any unauthorized access or security breach
• Accept responsibility for all activities under your account

4.2 Seguridad de la cuenta

You are responsible for maintaining the security of your account credentials. We strongly recommend:

• Using a strong, unique password
• Enabling two-factor authentication (2FA)
• Never sharing your login credentials
• Logging out after each session, especially on shared devices

4.3 Terminación de la cuenta

We reserve the right to suspend or terminate your account if:

• You violate these Terms or our Acceptable Use Policy
• Your account is inactive for more than 12 months
• We detect fraudulent, abusive, or illegal activity
• Payment obligations are not met
• Required by law or legal authority

5. Suscripción y Pago

5.1 Nivel Gratuito

WorkTime One offers a free tier for organizations with up to 3 active employees. Free tier accounts have access to all features but are subject to fair use policies.

5.2 Suscripciones de pago

Organizations with 4 or more employees must subscribe to a paid plan. Pricing is based on:

• Number of active employees (progressive pricing tiers)
• Billing frequency (monthly or yearly)
• Additional features or integrations (if applicable)

5.3 Facturación y términos de pago

• Billing Cycle: Monthly or annual billing based on your selected plan
• Payment Methods: Credit card, debit card, or other approved payment methods
• Auto-Renewal: Subscriptions automatically renew unless cancelled before the renewal date
• Price Changes: We may change prices with 30 days' notice. Changes apply to subsequent billing cycles
• Taxes: Prices exclude applicable taxes, VAT, or duties, which you are responsible for
• Failed Payments: If payment fails, we may suspend access until payment is received

5.4 Política de reembolso

We offer a 14-day money-back guarantee for first-time subscribers. After 14 days, payments are non-refundable except:

• Service unavailability exceeding our SLA commitments
• Billing errors or duplicate charges
• As required by applicable consumer protection laws

5.5 Cancelación

You may cancel your subscription at any time through your account settings. Cancellation takes effect at the end of the current billing period. No partial refunds are provided for unused time.

6. Política de Uso Aceptable

Acepta usar el Servicio solo para fines legales y de acuerdo con estos Términos. Acepta NO:

6.1 Actividades prohibidas

• Violate any applicable laws, regulations, or third-party rights
• Use the Service to track individuals without their knowledge or consent
• Upload viruses, malware, or malicious code
• Attempt to gain unauthorized access to our systems or other users' accounts
• Reverse engineer, decompile, or disassemble the Service
• Use automated scripts, bots, or scrapers to access the Service
• Interfere with or disrupt the Service's integrity or performance
• Resell, sublicense, or redistribute the Service without authorization
• Remove or modify any copyright, trademark, or proprietary notices
• Use the Service for competitive analysis or to build competing products

6.2 Cumplimiento de privacidad de empleados

You are responsible for:

• Obtaining necessary consents from employees for time tracking and biometric data collection
• Complying with applicable labor laws and privacy regulations
• Informing employees about data collection, use, and retention
• Implementing fair and transparent employee monitoring policies
• Respecting employee privacy rights and data protection laws

6.3 Precisión de datos

You are responsible for the accuracy, quality, and legality of data you input into the Service. We are not liable for decisions made based on inaccurate or incomplete data.

7. Propiedad de Datos y Licencia

7.1 Sus datos

You retain all ownership rights to data you input into the Service ("Customer Data"). We claim no ownership over Customer Data.

7.2 Licencia para usar sus datos

You grant us a limited, non-exclusive, royalty-free license to use, store, process, and transmit Customer Data solely to:

• Provide and maintain the Service
• Generate reports and analytics for your use
• Improve service quality and develop new features
• Comply with legal obligations
• Create anonymized, aggregated data for statistical purposes

7.3 Portabilidad de datos

You may export your data at any time in standard formats (CSV, Excel, JSON). Upon account termination, you have 30 days to export your data before permanent deletion.

7.4 Datos anonimizados

We may use anonymized, aggregated data derived from Customer Data for industry research, benchmarking, and product improvement. This data cannot be used to identify you or your employees.

8. Propiedad Intelectual

8.1 Nuestros derechos

The Service and all related materials, including software, design, text, graphics, logos, and trademarks, are owned by WorkTime One or our licensors and are protected by copyright, trademark, and other intellectual property laws.

8.2 Licencia Limitada

We grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for your internal business purposes in accordance with these Terms.

8.3 Restricciones

You may not copy, modify, distribute, sell, or lease any part of the Service or its software. You may not reverse engineer or attempt to extract source code unless laws prohibit these restrictions.

8.4 Retroalimentación

If you provide feedback, suggestions, or ideas about the Service, we may use them without any obligation to compensate you. You grant us a perpetual, worldwide, royalty-free license to use such feedback.

9. Garantías y Renuncias

9.1 Disponibilidad del servicio

We strive for 99.9% uptime but cannot guarantee uninterrupted or error-free service. Scheduled maintenance and unforeseen issues may cause temporary service disruptions.

9.2 Descargo de garantías

9.3 Integraciones de terceros

Our integration with TTLock and other third-party services is dependent on their APIs and availability. We are not responsible for third-party service failures, changes, or discontinuations.

9.4 Sin asesoramiento legal o de cumplimiento

WorkTime One is a technology tool. We do not provide legal, accounting, or compliance advice. You are responsible for ensuring your use of the Service complies with applicable laws and regulations.

10. Limitación de Responsabilidad

• Any indirect, incidental, special, consequential, or punitive damages
• Loss of profits, revenue, data, goodwill, or business opportunities
• Service interruptions or data loss
• Unauthorized access to or alteration of your data
• Errors or inaccuracies in the Service
• Actions of third parties (including TTLock)
• Labor disputes, employment claims, or payroll errors arising from Service use

OUR TOTAL LIABILITY FOR ALL CLAIMS ARISING FROM OR RELATED TO THE SERVICE SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE 12 MONTHS PRECEDING THE CLAIM, OR $100, WHICHEVER IS GREATER.

Some jurisdictions do not allow certain limitations of liability. In such cases, our liability will be limited to the maximum extent permitted by law.

11. Indemnización

You agree to indemnify, defend, and hold harmless WorkTime One, its affiliates, officers, directors, employees, agents, and licensors from any claims, liabilities, damages, losses, costs, or expenses (including reasonable attorneys' fees) arising from or related to:

• Your use or misuse of the Service
• Violation of these Terms or applicable laws
• Violation of third-party rights, including employee privacy rights
• Your Customer Data, including inaccuracies or illegal content
• Employment disputes or labor law violations arising from Service use
• Unauthorized access to your account due to your negligence

Nos reservamos el derecho de asumir la defensa y el control exclusivos de cualquier asunto sujeto a indemnización por su parte, en cuyo caso acepta cooperar con nuestra defensa de dicho reclamo.

12. Terminación

12.1 Terminación por Usted

You may terminate your account at any time by cancelling your subscription through account settings or contacting support. Termination takes effect at the end of the current billing period.

12.2 Terminación por WorkTime One

We may suspend or terminate your account immediately if:

• You breach these Terms or our Acceptable Use Policy
• Payment obligations are not met within 30 days of notice
• We detect fraudulent, abusive, or illegal activity
• Your account is inactive for over 12 months
• Required by law or legal authority
• We discontinue the Service (with 90 days' notice)

12.3 Efecto de la terminación

Upon termination:

• Your access to the Service will be immediately revoked
• You have 30 days to export your data
• After 30 days, we will permanently delete your data (except as required by law)
• No refunds will be provided for unused subscription time
• Sections 7-15 of these Terms will survive termination

13. Modificaciones al Servicio y los Términos

13.1 Modificaciones del servicio

We may modify, suspend, or discontinue any aspect of the Service at any time. We will provide reasonable notice for material changes affecting functionality.

13.2 Modificaciones de los términos

We may update these Terms to reflect changes in our practices, legal requirements, or business operations. We will notify you by:

• Posting updated Terms on our website with a new "Last Updated" date
• Sending email notification to your registered email address
• Displaying in-app notification for material changes

Material changes take effect 30 days after notification. Continued use of the Service after changes become effective constitutes acceptance of the updated Terms. If you do not agree to changes, you must terminate your account.

14. Ley Aplicable y Resolución de Disputas

14.1 Ley Aplicable

These Terms are governed by the laws of the State of Delaware, United States, without regard to conflict of law principles.

14.2 Acuerdo de Arbitraje

Any dispute arising from or relating to these Terms or the Service shall be resolved through binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules.

The arbitration will be conducted in Delaware, or remotely via video conference. The arbitrator's decision is final and binding. Each party bears its own costs unless otherwise awarded by the arbitrator.

14.3 Renuncia a Acciones Colectivas

14.4 Excepciones

Either party may seek injunctive relief in court to protect intellectual property rights or prevent unauthorized access to the Service.

14.5 Usuarios internacionales

If you are located outside the United States, you consent to having your data transferred to and processed in the United States. Local laws may provide additional rights not waived by these Terms.

15. Disposiciones Generales

15.1 Acuerdo Completo

These Terms, together with our Privacy Policy and any other referenced policies, constitute the entire agreement between you and WorkTime One regarding the Service.

15.3 Divisibilidad

If any provision of these Terms is found unenforceable, the remaining provisions will remain in full force and effect.

15.2 Renuncia

Our failure to enforce any right or provision does not constitute a waiver of such right or provision.

15.4 Cesión

You may not assign or transfer these Terms without our prior written consent. We may assign these Terms without restriction.

15.6 Fuerza Mayor

We are not liable for delays or failures in performance resulting from causes beyond our reasonable control, including natural disasters, war, terrorism, labor disputes, or internet failures.

15.6 Control de exportación

You agree to comply with all applicable export and import laws. You represent that you are not located in a country subject to U.S. embargo or listed as a prohibited party.

15.7 Idioma

These Terms are provided in English. Translations may be provided for convenience, but the English version prevails in case of conflicts.

16. Información de Contacto

For questions about these Terms or the Service, please contact us: