Termos de Serviço

1. Aceitação dos Termos

Estes Termos de Serviço ("Termos") constituem um acordo juridicamente vinculativo entre si ("Utilizador", "você" ou "seu") e WorkTime One ("WorkTime One", "nós" ou "nosso") que regula o seu acesso e utilização da plataforma WorkTime One, incluindo o nosso website, aplicações móveis e serviços relacionados (coletivamente, o "Serviço").

Ao criar uma conta, aceder ou utilizar o nosso Serviço, reconhece que leu, compreendeu e concorda estar vinculado por estes Termos e pela nossa Política de Privacidade. Se não concordar com estes Termos, não deve aceder ou utilizar o Serviço.

2. Descrição do Serviço

WorkTime One é uma plataforma baseada na nuvem para registo de tempo de funcionários e gestão de assiduidade que se integra com fechaduras inteligentes TTLock para fornecer:

• Registo automático de tempo de funcionários através do acesso a fechaduras inteligentes
• Monitorização e relatórios de assiduidade
• Cálculo de salários incluindo horas extraordinárias, penalizações e bónus
• Ferramentas de gestão de funcionários e estrutura organizacional
• Integração com cartões RFID/NFC, leitores de impressões digitais e códigos PIN
• Painéis de relatórios e análises
• Notificações e alertas por e-mail
• Suporte para organizações multi-inquilino

We reserve the right to modify, suspend, or discontinue any feature or aspect of the Service at any time with or without notice.

3. Elegibilidade

Para utilizar o WorkTime One, deve:

• Ter pelo menos 18 anos de idade
• Ter capacidade legal para celebrar contratos vinculativos
• Não estar proibido de utilizar o Serviço ao abrigo das leis aplicáveis
• Estar autorizado a representar e vincular a organização em nome da qual está a registar-se
• Fornecer informações precisas, atuais e completas durante o registo

By using the Service on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms.

4. Registo e Segurança da Conta

4.1 Criação de Conta

To access certain features of the Service, you must create an account. You agree to:

• Provide accurate, complete, and up-to-date registration information
• Maintain and promptly update your account information
• Keep your password confidential and secure
• Notify us immediately of any unauthorized access or security breach
• Accept responsibility for all activities under your account

4.2 Segurança da Conta

You are responsible for maintaining the security of your account credentials. We strongly recommend:

• Using a strong, unique password
• Enabling two-factor authentication (2FA)
• Never sharing your login credentials
• Logging out after each session, especially on shared devices

4.3 Rescisão da Conta

We reserve the right to suspend or terminate your account if:

• You violate these Terms or our Acceptable Use Policy
• Your account is inactive for more than 12 months
• We detect fraudulent, abusive, or illegal activity
• Payment obligations are not met
• Required by law or legal authority

5. Subscrição e Pagamento

5.1 Plano Gratuito

WorkTime One offers a free tier for organizations with up to 3 active employees. Free tier accounts have access to all features but are subject to fair use policies.

5.2 Subscrições Pagas

Organizations with 4 or more employees must subscribe to a paid plan. Pricing is based on:

• Number of active employees (progressive pricing tiers)
• Billing frequency (monthly or yearly)
• Additional features or integrations (if applicable)

5.3 Faturação e Termos de Pagamento

• Billing Cycle: Monthly or annual billing based on your selected plan
• Payment Methods: Credit card, debit card, or other approved payment methods
• Auto-Renewal: Subscriptions automatically renew unless cancelled before the renewal date
• Price Changes: We may change prices with 30 days' notice. Changes apply to subsequent billing cycles
• Taxes: Prices exclude applicable taxes, VAT, or duties, which you are responsible for
• Failed Payments: If payment fails, we may suspend access until payment is received

5.4 Política de Reembolso

We offer a 14-day money-back guarantee for first-time subscribers. After 14 days, payments are non-refundable except:

• Service unavailability exceeding our SLA commitments
• Billing errors or duplicate charges
• As required by applicable consumer protection laws

5.5 Cancelamento

You may cancel your subscription at any time through your account settings. Cancellation takes effect at the end of the current billing period. No partial refunds are provided for unused time.

6. Política de Uso Aceitável

Concorda em utilizar o Serviço apenas para fins legais e de acordo com estes Termos. Concorda em NÃO:

6.1 Atividades Proibidas

• Violate any applicable laws, regulations, or third-party rights
• Use the Service to track individuals without their knowledge or consent
• Upload viruses, malware, or malicious code
• Attempt to gain unauthorized access to our systems or other users' accounts
• Reverse engineer, decompile, or disassemble the Service
• Use automated scripts, bots, or scrapers to access the Service
• Interfere with or disrupt the Service's integrity or performance
• Resell, sublicense, or redistribute the Service without authorization
• Remove or modify any copyright, trademark, or proprietary notices
• Use the Service for competitive analysis or to build competing products

6.2 Conformidade com a Privacidade dos Funcionários

You are responsible for:

• Obtaining necessary consents from employees for time tracking and biometric data collection
• Complying with applicable labor laws and privacy regulations
• Informing employees about data collection, use, and retention
• Implementing fair and transparent employee monitoring policies
• Respecting employee privacy rights and data protection laws

6.3 Exatidão dos Dados

You are responsible for the accuracy, quality, and legality of data you input into the Service. We are not liable for decisions made based on inaccurate or incomplete data.

7. Propriedade e Licença de Dados

7.1 Os Seus Dados

You retain all ownership rights to data you input into the Service ("Customer Data"). We claim no ownership over Customer Data.

7.2 Licença para Utilizar os Seus Dados

You grant us a limited, non-exclusive, royalty-free license to use, store, process, and transmit Customer Data solely to:

• Provide and maintain the Service
• Generate reports and analytics for your use
• Improve service quality and develop new features
• Comply with legal obligations
• Create anonymized, aggregated data for statistical purposes

7.3 Portabilidade de Dados

You may export your data at any time in standard formats (CSV, Excel, JSON). Upon account termination, you have 30 days to export your data before permanent deletion.

7.4 Dados Anonimizados

We may use anonymized, aggregated data derived from Customer Data for industry research, benchmarking, and product improvement. This data cannot be used to identify you or your employees.

8. Propriedade Intelectual

8.1 Os Nossos Direitos

The Service and all related materials, including software, design, text, graphics, logos, and trademarks, are owned by WorkTime One or our licensors and are protected by copyright, trademark, and other intellectual property laws.

8.2 Licença Limitada

We grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for your internal business purposes in accordance with these Terms.

8.3 Restrições

You may not copy, modify, distribute, sell, or lease any part of the Service or its software. You may not reverse engineer or attempt to extract source code unless laws prohibit these restrictions.

8.4 Feedback

If you provide feedback, suggestions, or ideas about the Service, we may use them without any obligation to compensate you. You grant us a perpetual, worldwide, royalty-free license to use such feedback.

9. Garantias e Isenções de Responsabilidade

9.1 Disponibilidade do Serviço

We strive for 99.9% uptime but cannot guarantee uninterrupted or error-free service. Scheduled maintenance and unforeseen issues may cause temporary service disruptions.

9.2 Isenção de Garantias

9.3 Integrações de Terceiros

Our integration with TTLock and other third-party services is dependent on their APIs and availability. We are not responsible for third-party service failures, changes, or discontinuations.

9.4 Nenhum Aconselhamento Legal ou de Conformidade

WorkTime One is a technology tool. We do not provide legal, accounting, or compliance advice. You are responsible for ensuring your use of the Service complies with applicable laws and regulations.

10. Limitação de Responsabilidade

• Any indirect, incidental, special, consequential, or punitive damages
• Loss of profits, revenue, data, goodwill, or business opportunities
• Service interruptions or data loss
• Unauthorized access to or alteration of your data
• Errors or inaccuracies in the Service
• Actions of third parties (including TTLock)
• Labor disputes, employment claims, or payroll errors arising from Service use

OUR TOTAL LIABILITY FOR ALL CLAIMS ARISING FROM OR RELATED TO THE SERVICE SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE 12 MONTHS PRECEDING THE CLAIM, OR $100, WHICHEVER IS GREATER.

Some jurisdictions do not allow certain limitations of liability. In such cases, our liability will be limited to the maximum extent permitted by law.

11. Indemnização

You agree to indemnify, defend, and hold harmless WorkTime One, its affiliates, officers, directors, employees, agents, and licensors from any claims, liabilities, damages, losses, costs, or expenses (including reasonable attorneys' fees) arising from or related to:

• Your use or misuse of the Service
• Violation of these Terms or applicable laws
• Violation of third-party rights, including employee privacy rights
• Your Customer Data, including inaccuracies or illegal content
• Employment disputes or labor law violations arising from Service use
• Unauthorized access to your account due to your negligence

Reservamo-nos o direito de assumir a defesa exclusiva e controlo de qualquer questão sujeita a indemnização por si, caso em que concorda em cooperar com a nossa defesa de tal reclamação.

12. Rescisão

12.1 Rescisão por Si

You may terminate your account at any time by cancelling your subscription through account settings or contacting support. Termination takes effect at the end of the current billing period.

12.2 Rescisão pelo WorkTime One

We may suspend or terminate your account immediately if:

• You breach these Terms or our Acceptable Use Policy
• Payment obligations are not met within 30 days of notice
• We detect fraudulent, abusive, or illegal activity
• Your account is inactive for over 12 months
• Required by law or legal authority
• We discontinue the Service (with 90 days' notice)

12.3 Efeito da Rescisão

Upon termination:

• Your access to the Service will be immediately revoked
• You have 30 days to export your data
• After 30 days, we will permanently delete your data (except as required by law)
• No refunds will be provided for unused subscription time
• Sections 7-15 of these Terms will survive termination

13. Modificações ao Serviço e aos Termos

13.1 Modificações ao Serviço

We may modify, suspend, or discontinue any aspect of the Service at any time. We will provide reasonable notice for material changes affecting functionality.

13.2 Modificações aos Termos

We may update these Terms to reflect changes in our practices, legal requirements, or business operations. We will notify you by:

• Posting updated Terms on our website with a new "Last Updated" date
• Sending email notification to your registered email address
• Displaying in-app notification for material changes

Material changes take effect 30 days after notification. Continued use of the Service after changes become effective constitutes acceptance of the updated Terms. If you do not agree to changes, you must terminate your account.

14. Lei Aplicável e Resolução de Litígios

14.1 Lei Aplicável

These Terms are governed by the laws of the State of Delaware, United States, without regard to conflict of law principles.

14.2 Acordo de Arbitragem

Any dispute arising from or relating to these Terms or the Service shall be resolved through binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules.

The arbitration will be conducted in Delaware, or remotely via video conference. The arbitrator's decision is final and binding. Each party bears its own costs unless otherwise awarded by the arbitrator.

14.3 Renúncia de Ação Coletiva

14.4 Exceções

Either party may seek injunctive relief in court to protect intellectual property rights or prevent unauthorized access to the Service.

14.5 Utilizadores Internacionais

If you are located outside the United States, you consent to having your data transferred to and processed in the United States. Local laws may provide additional rights not waived by these Terms.

15. Disposições Gerais

15.1 Acordo Integral

These Terms, together with our Privacy Policy and any other referenced policies, constitute the entire agreement between you and WorkTime One regarding the Service.

15.3 Divisibilidade

If any provision of these Terms is found unenforceable, the remaining provisions will remain in full force and effect.

15.2 Renúncia

Our failure to enforce any right or provision does not constitute a waiver of such right or provision.

15.4 Cessão

You may not assign or transfer these Terms without our prior written consent. We may assign these Terms without restriction.

15.6 Força Maior

We are not liable for delays or failures in performance resulting from causes beyond our reasonable control, including natural disasters, war, terrorism, labor disputes, or internet failures.

15.6 Controlo de Exportação

You agree to comply with all applicable export and import laws. You represent that you are not located in a country subject to U.S. embargo or listed as a prohibited party.

15.7 Idioma

These Terms are provided in English. Translations may be provided for convenience, but the English version prevails in case of conflicts.

16. Informações de Contacto

For questions about these Terms or the Service, please contact us: